Customer Chat

The chat page lets you message customers directly from the CRM. You can answer menu questions, send order updates, and resolve issues without leaving your screen. Every conversation is saved so you always have context.

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1. Open the Chat page

Navigate to Chat in the sidebar. The left panel lists all customer conversations sorted by most recent. Each row shows the customer name, a preview of the last message, and the time. An orange badge indicates unread messages that need your attention. Click a conversation to open it.

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Opens the right CRM screen with this help page attached.

Open Chat →

Tips

• Unread badges help you prioritize — always check conversations with orange badges first.
• Use chat for order updates — a quick "your food is ready" message saves a walk across the floor.
• Check the profile before replying — knowing a customer's order history helps you give better answers.
• Give Points from chat — you can reward loyalty without leaving the conversation.