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Set Up Reward Wheels

A reward wheel lets customers spin for a prize after completing an order. You define the segments (points, vouchers, or "better luck next time") and their probabilities. It adds an element of excitement to every purchase.

1. Open the Reward Wheels page
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1. Open the Reward Wheels page

Navigate to Reward Wheels in the sidebar. You'll see two sections: Post-Order Wheel (spins automatically after each order) and Global Wheel (available anytime from the app). Toggle the Post-Order Wheel on to get started.

Build it for real​

Ready to build it?
Opens the right CRM screen with this help page attached.
Open Reward Wheels screen →

Tips​

  • Balance excitement and cost — keep high-value rewards (vouchers) at low probability and points/nothing at higher probability.
  • "Better Luck" segments make wins feel more special. A 20% nothing slot is a good starting point.
  • Every customer sees the wheel after an order when the Post-Order Wheel is active — it's great for engagement.