Create Your First Surprise Box

A surprise box is a mystery reward customers purchase with their points. They don't know exactly what they'll get — each box contains items with different probabilities. It's a fun way to let customers spend points.

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1. Open the Surprise Boxes page

Navigate to Surprise Boxes in the sidebar. On first visit you'll see an empty state explaining how mystery rewards work. Click + Create Your First Surprise Box to begin.

Build it for real

Ready to build it?

Opens the right CRM screen with this help page attached.

Open Surprise Boxes screen →

Reference

For full details, see the Surprise Boxes Reference.