Dashboards

Build a custom command center for your restaurant. The dashboard system lets you arrange widgets, create multiple tabs, and tailor the view to each role — kitchen, waiter, bar, or management.

Accessing the Dashboard

1. Log in to the CRM
2. Click Dashboard in the sidebar
3. Your saved layout loads automatically (or the default layout on first visit)

Toolbar

The toolbar at the top of the dashboard provides quick access to global controls:

Button	What It Does
Refresh	Reload all widget data immediately
Sound	Toggle sound notifications on or off for new orders
Fullscreen	Expand the dashboard to fill the entire screen (hides browser controls)
Settings	Open widget and layout configuration
Lock / Unlock Layout	Prevent or allow dragging and resizing of widgets
Connection Status	Shows whether the real-time connection is active (green = connected)

Kiosk Mode

Use Fullscreen on a dedicated tablet or monitor to create a permanent station for kitchen or waiter staff.

Tabs

Tabs let you create multiple dashboard views within the same screen. For example, you might have one tab for the kitchen, another for waiters, and a third for the bar.

Managing Tabs

• Switch tabs — click any tab in the tab bar to switch views
• Add a tab — click the + button at the end of the tab bar
• Configure a tab — right-click or use the tab context menu to rename or delete
• Each tab has its own independent widget layout

Suggested Tab Setups

Tab Name	Widgets to Include	Best For
Kitchen	Orders Grid, Printer Filter, Stats	Kitchen staff
Waiter	Orders Grid, User List, User Info	Floor staff
Bar	Orders Grid (filtered to drinks), Stats	Bar staff
Overview	Stats, Orders Grid (all printers)	Managers

Available Widgets

Orders Grid

The core widget — displays order cards in a grid with real-time updates.

What each order card shows:

• Order status (color-coded)
• Customer name
• Items ordered
• Time elapsed since the order was placed
• Action buttons

Configuration options:

Setting	Options	Description
Item Detail Level	None, Compact, Normal, Detailed	How much item information to show on each card
Grouping	None, By Printer, By State, By Delivery Mode	How to organize the cards
Sorting	Oldest First, Newest First, By Price, By Table	Card ordering
Filter by State	Select specific states	Show only orders in certain states
Filter by Payment	Paid, Unpaid, All	Filter by payment status
Filter by Delivery	Table, Pickup, All	Filter by delivery mode
Filter by Category	Select menu categories	Show only orders containing specific categories
SLA Timer	On / Off	Display a timer that changes color as orders age

SLA Timer

When enabled, the SLA timer appears on each order card. It turns yellow after a configurable delay and red when the order is overdue. This helps staff prioritize older orders.

Order Card Actions

Click an order card or use its action buttons to:

Action	What It Does
Change Status	Move the order to the next state (e.g., Preparing to Ready)
Payment Status	Mark an order as paid
Flag Problem	Mark an order as having an issue
Resolve	Clear a flagged problem
Add Note	Attach a note visible to all staff
Mark Items Ready	Mark individual items as completed

Printer / Service Point Filter

A control widget that filters the Orders Grid to show orders from specific printers.

• "All" button shows orders from every printer
• Individual printer buttons show their name and current user count
• Click a printer to filter — the Orders Grid updates immediately

User List

Shows all customers currently connected to the selected printer.

Each entry displays:

• Avatar and username
• Points balance
• OTP — the 5-digit verbal identification code
• Join time — when the customer connected to this lobby

Click a user to select them and populate the User Info widget.

User Info

Displays the full profile of the selected customer. This widget works together with the User List — select a customer there to see their details here.

Profile information:

• Avatar, username, and points balance

Expandable sections:

Section	Content
Vouchers	Active vouchers the customer holds
Active Orders	Orders currently in progress
Recent Orders	Completed orders from past visits
Transactions	Full points history (earned, spent, awarded)

Stats

A summary bar showing key numbers at a glance:

Stat	What It Shows
Total Orders	All orders for the current session
Preparing	Orders currently being made
Ready	Orders waiting for pickup
Closed	Successfully completed orders
Cancelled	Orders that were cancelled

Order Creation

A form widget for creating offline orders on behalf of customers. Use this when a customer orders in person, over the phone, or when the mobile app is not available.

See Receiving Orders for more details about the order flow.

Customizing Your Layout

Rearranging Widgets

1. Make sure the layout is unlocked (click Unlock Layout in the toolbar if needed)
2. Drag any widget by its header to move it to a new position
3. Resize any widget by dragging its edges or corners
4. Widgets snap to a grid so everything stays aligned

Adding Widgets

1. Click Settings in the toolbar
2. Browse the list of available widgets
3. Click a widget to add it to the current tab
4. Drag it into position and resize as needed

Removing Widgets

1. Unlock the layout
2. Click the close button on the widget you want to remove
3. The widget disappears and remaining widgets adjust

Locking the Layout

Once you are happy with the arrangement:

1. Click Lock Layout in the toolbar
2. Widgets can no longer be accidentally dragged or resized
3. All widget functionality (clicking, filtering, scrolling) still works normally

tip

Lock the layout after setup, especially on shared tablets. This prevents staff from accidentally rearranging the dashboard during busy service.

Recommended Setups

Kitchen Station

Best for a dedicated kitchen display:

1. Create a tab called "Kitchen"
2. Add the Orders Grid widget (set Item Detail Level to Detailed, Sorting to Oldest First)
3. Add the Printer Filter widget at the top
4. Add the Stats widget for a quick count of pending orders
5. Enable SLA Timer to track order age
6. Turn on Sound notifications
7. Switch to Fullscreen
8. Lock the layout

Waiter Station

Best for floor staff managing customers:

1. Create a tab called "Waiter"
2. Add the Orders Grid (Item Detail Level: Compact, Grouping: By Printer)
3. Add the User List widget on the side
4. Add the User Info widget below the User List
5. Add the Printer Filter at the top
6. Lock the layout

Manager Overview

Best for supervisors monitoring the whole operation:

1. Create a tab called "Overview"
2. Add the Stats widget at the top (full width)
3. Add the Orders Grid (Grouping: By State)
4. Keep Printer Filter set to "All"
5. Optionally add User List for customer visibility

Tips for Getting the Most Out of Dashboards

• Create role-specific tabs — kitchen staff do not need customer info, waiters do not need detailed item views
• Use the SLA timer during busy periods to catch orders that are taking too long
• Lock the layout on shared devices to prevent accidental changes
• Enable sound on at least one station so new orders are never missed
• Use fullscreen on dedicated screens to maximize the working area
• Filter by category if different stations handle different parts of the menu (e.g., food vs. drinks)

Related Pages

• Kitchen Display — the simplified kitchen-focused view
• Waiter Dashboard — the lobby-based waiter view
• Receiving Orders — understanding the full order lifecycle